Please note that Dragon does not accept returns or offer exchanges. All purchases outside of the Return Policy are considered final and non-refundable. If you have any questions, feel free to contact our customer service team via the methods listed on the Contact page or through Chatra (look for the black heart icon at the bottom right).
If you made a purchase from Dragon’s website and received an incorrect, damaged, or missing product, you may be eligible for a refund, replacement, or store credit if you notify Dragon within 10 days of receiving your order. Any requests made after the 10-day window will not be reviewed.
When contacting us, please provide a photo of the packing slip, the product, and the box it arrived in, showing the shipping label. Once Dragon’s customer service team receives your inquiry, it will typically be processed within 5 business days.
If you purchased a Dragon product from a retail location or a third-party website, any return, refund, or credit requests must be handled directly by the place of purchase.
Dragon reserves the right to deny any refunds or credits for any reason. We also retain the right to refuse service or sales to any individual, business, or entity at our discretion.
While we stand behind the quality of our products, please note that the effectiveness of a product is not grounds for a refund or credit, as the effects of cannabinoids and psychoactive products can vary from person to person.
